Frequently Asked Questions

ScanRaise gives everyone raising money for your group a QR code. Donors scan it with a phone camera and give on a web page, with no app or account. It is built for PTAs, teams, churches, scout troops, and other groups that raise money in person.

Go to scanraise.com/start, enter your organization, the campaign name, and the names of the people raising money, and download the QR cards. No credit card is needed. To accept donations, connect Stripe. It asks for identity details, an EIN or SSN, and bank information, and you can finish it later.

ScanRaise charges a 2.5% platform fee on each donation. Stripe processing is separate. There is no setup fee, monthly fee, or contract. Political campaigns can add a paid plan for canvassing tools; see Pricing.

Yes. The donation page has a cover-the-fees box, checked by default unless you change that for the campaign. Donors who keep it checked pay a little more, so you receive the full gift.

Donations go to your organization's own Stripe account, and Stripe pays out to your bank. Stripe verifies new accounts first. The first payout usually arrives 7 to 14 days after the first successful live payment and may take longer. After that, Stripe pays out on your account's regular schedule.

By card. Apple Pay or Google Pay also appear when the donor's device, browser, and country and the organization's Stripe settings support them. The current donation page does not offer PayPal.

Donors who give an email get a confirmation with the amount, organization, campaign, date, and your EIN if you added one. Tax deductibility depends on your organization's tax status and whether the donor got something in return. ScanRaise does not give tax advice.

Yes, if you set up monthly or annual giving levels. Donors pick a level and pay through Stripe. They can get a link by email to update their card, change the amount, or cancel.

Donors ask your organization for a refund. Dashboard refunds are not on for every account yet. When they are, an organization owner can refund a completed donation in full within 90 days. The donor gets the whole charge back, ScanRaise returns its 2.5% fee, and your organization absorbs Stripe's processing fee. If you refund in Stripe instead, whether our fee comes back depends on the refund settings you use there.

Each person gets a code that opens their own donation page, so every gift is credited to them and to their class or team. The card also prints a short web address under the code for anyone who cannot scan.

A list of names, typed in or uploaded as a CSV file. For children, use a first name and last initial, such as "Alex T.", and check the names before you publish. Participants do not need an email address or an account.

Download the PDF and print it on card stock at school or at any print shop, with 1, 2, or 4 cards per page. If you upload a logo in Org Settings, it appears on every card. ScanRaise is recruiting local print partners, and your organization page shows whether one is available near you.

Reprint it. You can generate and reprint cards while the campaign is active, and the printed web address stays the same for that campaign.

Yes. Every organization gets a page at scanraise.com/give/your-org for general gifts, to share anywhere. If you run more than one campaign, donors pick which one to support.

Yes. Send this line to whoever manages your website, and ask them to paste it just before the page's closing body tag: <script src="https://scanraise.com/js/widget.js" data-scanraise-org="your-org-name" async></script>. It adds a Donate button that opens your donation form in a pop-up. If the button does not show up, they may need to allow https://scanraise.com in the site's script-src, style-src, and frame-src settings.

Yes. Each organization gets a text keyword, shown in Org Settings, and you can change it. A donor texts the keyword to the ScanRaise number and gets one reply with your donation link. Carrier delivery times vary, and message and data rates may apply. See the text-to-give page for details.

Yes. Each campaign has a live leaderboard by person and by class, team, or group. Set a campaign goal with milestones, and give each class its own goal. If your school prefers, hide student totals and show only class totals. Participants known to be under 13 never appear on public lists.

Yes. Open scanraise.com/live/{campaign-slug} on a TV or projector, using the same ending as your campaign link. It shows the total, top fundraisers, and new gifts, and refreshes every 5 seconds.

Yes. Download all donations as a CSV file with donor names, amounts, dates, and the fundraiser each gift went to.

Go to scanraise.com/login and enter your email. We send a sign-in link, so there is no password to remember. If you set up a passkey, you can use Face ID, Touch ID, or Windows Hello instead.

Yes. Owners and admins can open Events from the organization page to create and edit events, manage ticket tiers, pause sales, and cancel events. Ticket sales, free registration, attendee lists, and door check-in are available. Cancelled events require separate refunds to ticket holders.

Auctions, yes. Bidders bid from their phones, and the winner pays through Stripe. A free-entry raffle can take entries online, and you draw one winner. For a paid raffle, ScanRaise can post your in-person ticket details, and you sell tickets and hold the drawing in person. Paid online raffle sales are unavailable.

Yes. Owners and admins can open Products from the organization page to add products, edit prices and variants, manage stock, and archive or restore products. Fulfill or refund outstanding orders before archiving. Buyers pay through Stripe.

Supporters make their own page for your campaign, with a story, a goal, and a link to share. Gifts count toward their page and your campaign total.

After giving, the donor can search a list of 32 employers on the thank-you page and see how to ask that employer for a match. The employer decides whether to match.

A sponsor pledges per unit, such as $2 a mile, and sets a maximum. Stripe saves the card without charging it. After the event, you confirm each participant's total, and ScanRaise charges each sponsor for it, never more than their maximum. A failed charge stays on your list, and the sponsor gets a secure way to update the card.

No ScanRaise app is needed. In the phone browser, GPS records distance for walks and runs, and the step counter counts steps with the phone's motion sensor. Read-a-thons use a simple log. Participants can optionally connect Fitbit, review today's daily summary of steps, distance, and active minutes, and choose whether to import it. Fitbit imports require a Fitbit account and app. For swim-a-thons, an organizer records each swimmer's laps.

Each tracked session is checked. GPS sessions are flagged for sustained speeds above 10 mph, average speeds above 8 mph, jumps of more than 500 meters in under 10 seconds, and paths that are too straight. Flagged sessions wait for your review, and you can override a flag. If a phone fails, an organizer can record a manual result.

A display name and totals, plus location or step data if the child uses the tracker. A parent must approve by email before a child under 13 can use the tracker or scavenger hunt check-ins. Children known to be under 13 stay off public pages and leaderboards, and donor receipts name the campaign instead of the child. Location, sensor, and Fitbit data is encrypted and deleted from our database 90 days after the campaign ends. We never sell participant data. See Security.

Clever sign-in and roster import are built for enabled accounts. Availability in a school's Clever portal depends on the current Clever Library listing and any required provider or district approval. ClassLink sign-in is enabled district by district, and it does not automatically link a parent identity to a participant.

Yes. The free political plan covers up to 10 active canvassers. Pro campaigns can turn on FEC reportable mode, which asks donors for their address, employer, and occupation and adds them to the FEC export. ScanRaise does not file reports or give campaign finance advice. See political campaigns and political pricing.

Yes. Donors can give from a Spanish donation page, organizers can set up a campaign in Spanish, and the main pages of this site have Spanish versions. Donation confirmation emails are currently sent in English.