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Connect your Facebook page

Two paths. Pick the easy one if your Facebook page is set up normally; fall back to the manual path only if Meta blocks the one-click flow for some reason (usually a brand-new page or a page on hold).

Easy path: one-click Connect with Facebook

This is the path most orgs use. Takes about 30 seconds.

  1. Go to your org's Social accounts page (Dashboard → your org → Social).
  2. Click the blue Connect with Facebook button.
  3. You will be redirected to Facebook. Sign in if you are not already.
  4. Facebook shows a list of pages you admin. Pick the page you want to post from.
  5. Approve the permissions: read posts, manage posts, page show list. We never post to your personal profile.
  6. You will be bounced back to ScanRaise with a green "Connected" pill. Done.

If you also have an Instagram Business account linked to that Facebook page, we connect Instagram in the same step. Nothing extra to do.

Manual path: paste a Page Access Token

Use this only if the Connect with Facebook button does not work for your page. You will need a Meta developer account; takes about 5 minutes.

  1. Go to developers.facebook.com/tools/explorer and sign in with the Facebook account that admins your page.
  2. In the top-right dropdown, switch Meta App to your own app (or create one in developers.facebook.com/apps if you do not have one).
  3. Switch the User or Page dropdown to your page. Facebook will issue a Page Access Token tied to that page.
  4. In the Permissions picker, add: pages_show_list, pages_read_engagement, pages_manage_posts, and (if you also want Instagram) instagram_basic + instagram_content_publish.
  5. Click Generate Access Token, accept the consent dialog, and copy the token that appears.
  6. The default token is short-lived (1-2 hours). Exchange it for a long-lived (60-day) token at developers.facebook.com/tools/debug/accesstoken: paste the token, click Extend Access Token, copy the new long-lived token.
  7. Find your Page ID: open your page on facebook.com, scroll to the very bottom of About, copy the long number labeled "Page ID".
  8. Back on ScanRaise, expand the "I have a Page Access Token already" section, paste the Page ID and the long-lived token, and click Save token.

Long-lived Page tokens expire after 60 days. We will email you a reminder a week before that date so you can swap in a fresh one.

Common gotchas

Facebook says I do not have any pages.
Page admins (not just members) can connect. If you see "no pages", you are signed in to a Facebook account that is not an admin on the page you want to post to. Sign out, sign in as the page admin, retry.
Connect succeeded but my posts say "no permissions".
The page may be on hold for review or the page itself was published as a personal profile. Both are Meta-side issues. Visit facebook.com/business/help or contact Meta support.
Can I post to a Facebook group?
Not yet. Meta's API for group posting was deprecated in 2022. We support pages only.
Will posts show up as "ScanRaise" or as my org?
As your org. Posts go through your page's identity. ScanRaise never appears on the post.
Back to Social accounts Still stuck? Contact us